FAQ
How quickly can you fix my website?
The time required to fix your website depends on the complexity of the issues. We prioritise urgent problems and aim to resolve most issues within 24-48 hours.
How do I know if my website is broken?
Common signs of a broken website include slow load times, broken links, error messages, security warnings, and poor user experience. We can perform a comprehensive audit to identify and address any issues.
Will my website experience downtime during the repair process?
We strive to minimise downtime. Most repairs can be performed without taking your site offline. We will schedule downtime during off-peak hours to reduce the impact on your business if downtime is necessary.
How will you ensure my website is secure?
We conduct thorough security audits and implement the latest security measures, including SSL certificates, regular updates, and malware scans, to protect your website from potential threats.
Can you help improve my website’s performance?
Yes, we can optimise your website’s performance by addressing issues such as slow load times, poor navigation, and outdated content, ensuring a smooth and efficient user experience.
How much will it cost to fix my website?
The cost varies depending on the nature and extent of the issues. We offer highly competitive pricing from $25 AUD per hour. You can prepay for time here.
What types of issues can you fix?
We can address many issues, including broken links, slow load times, error messages, security vulnerabilities, non-responsive design, and functionality problems.
Can you provide ongoing maintenance after the repairs?
We offer ongoing maintenance packages to keep your website running smoothly and prevent future issues. These packages include regular updates, security checks, and performance optimisations.
What information do you need from me to start the repair process?
We will need access to your website’s backend, including login credentials and relevant documentation. Additionally, providing details about the issues you’re experiencing will help us diagnose and fix the problems more efficiently.
Will you provide a report of the repairs made?
Yes, we provide a detailed report outlining the issues identified, the repairs made, and any recommendations for future improvements to ensure your website remains in optimal condition.
Can you help with redesigning my website if needed?
Absolutely. If your website requires an extensive overhaul, we offer redesign services to create a modern, user-friendly, and visually appealing site that aligns with your business goals.
Will fixing my website affect my SEO rankings?
Properly fixing your website should maintain or improve your SEO rankings. We follow best practices to ensure that any changes made do not negatively impact your search engine visibility.
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